© Copyright 2005
All Rights Reserved
Frequently Asked Questions
- I like
your ticket service. What am I paying for?
is a website engaged in the re-sale of entertainment tickets to events nationwide.
Tickets are priced over the face value of the ticket. Prices listed per ticket
include the face value of the ticket and costs to obtain the ticket(s). Our small
service fee is included at check-out of 3% of your total order. Many factors affect
ticket pricing: supply and demand, seat location quality, weather, popularity
of the event, and day of the week an event occurs.
- What/who's tickets
do you claim to be cheaper than?
We do not compete with Ticketmaster,
Bass tickets, or Tickettron. We maintain that we have less markup on our tickets
than most other re-sale and ticket-broker-managed websites.
- In what
currency are your tickets priced?
- What payment do you accept?
Visa, Mastercard, Discover, American Express, Paypal, cash, and cashier's
checks. Sorry, we cannot accept personal checks.
about the fax authorization you require?
All orders over $1,000 require
your signature for the purchase, and in most cases copies of the credit card you
are using and your Driver's License are needed to complete your order. This information
is stapled to your order and securely filed away and goes no further than that.
This is to protect legitimate credit card holders as well as our agency.
- How do you deliver the tickets?
We only use Federal Express delivery. They provide
insurance that you will receive your tickets and a tracking number to monitor
delivery. You can always pick the tickets up at our location in Roseville. Please
note that Federal Express requires a signature for delivery and will NOT ship
to a P.O. Box number.
OR SOMEONE YOU KNOW MUST BE AT THE SHIPPING ADDRESS TO SIGN FOR THE PACKAGE OR
FED EX WILL NOT DELIVER IT. IF YOU HAVE A SIGNATURE RELEASE IN PLACE WITH FEDERAL
EXPRESS PRIOR TO OUR DELIVERY OF YOUR TICKETS, PREFERREDTICKETS.COM IS NOT RESPONSIBLE
IF THE PACKAGE IS MISPLACED, LOST, OR STOLEN FROM YOUR DOORSTEP.--
I use my own Federal Express account number to have tickets shipped to me?
is your "guaranteed" ticket policy?
Once your ticket order has been completed, that is, we confirm with you that the
tickets you want are available and your ticket order has been fulfilled, we guarantee
the tickets you ordered to be authentic and exact to the section and row we confirmed
with you (depending on the situation, your ticket locations might differ from
the original internet order, but this would be discussed with you prior to shipping)
. Exact seat numbers in your row are not guaranteed; if you request isle seats,
for example, we will attempt to get them for you, but there is no guarantee. If
you attend an event and your tickets purchased from our agency are not honored,
we provide a full refund, and in some cases upon review of the incident, send
you to another event. In these rare instances, Preferredtickets.com management
requires documentation and proof from the arena that there was a problem with
your tickets. Do not allow the arena to take your tickets, as they are proof you
didn't attend the event. Obtain a name of an official at the arena involved with
the incident to provide Preferredtickets.com.
soon will I get my tickets?
tickets are in hand and ready to ship to you and you place your order Monday-Friday
You paid $15 for Fed Ex
2-business day shipping, you will receive your tickets within 2 business days
You paid $17 for Fed Ex Standard overnight delivery, you will receive your tickets
the next business day by 5pm.
You paid $20 for Fed Ex Priority next morning
delivery, you will receive your tickets the next business day by 12 noon.
You paid $25 for Fed Ex Saturday Priority delivery, you will have your tickets
delivered the following Saturday by 12 noon.
At the time we confirm your order,
we will tell you whether the tickets will ship out immediately or if there will
be a delay. Occasionally tickets are listed our site that are for sale but are
not immediately in-hand and ready to ship. If the tickets are in-hand at the time
of your order, then the Federal Express delivery method you paid for will apply.
If they are not in-hand and ready to ship, the same Fed Ex rates still apply,
your tickets just don't ship until later, sometimes just days before an event,
but it is rare for there to be that much of a delay.
is your return policy?
returns because all ticket sales are final. If your plans change once you have
purchased tickets from our agency, we will try to resell the tickets you purchased,
but if they don't resell they are yours. The sources we obtained your tickets
from won't refund any money to us once we consummate a ticket order for you. We
recommend you be sure of your plans BEFORE you purchase.
happens if an event is canceled or postponed?
the event is canceled, we provide a full refund, less shipping charges. If the
event is POSTPONED, we provide no refunds, as the tickets purchased are still
good for the new date.
are you located?
418 A Douglas Blvd.
Roseville, CA 95678
- Is my credit card and personal information
Any and all information that you supply to us will be used
only to establish your personal file. We do not release your personal information
to a third party for any reason.
is your office open?
9am-5pm, and weekends vary, call for approaching weekend hours, (916) 774-0000.
- What forms of payment do you accept?
Visa, MasterCard, American Express, Discover, ATM card w/ Visa or MasterCard symbols,
Paypal, and cash.
- When can
I be sure I got the tickets I purchased over the internet?
We can confirm your ticket order if you call
us or when we call you/email you within 48 hours of your internet purchase. TICKETS
PURCHASED THROUGH THIS WEBSITE ARE SUBJECT TO AVAILABILITY. Ticket
inventory for sale through our website is listed as current and up-to-date as
possible. Sometimes tickets sell quicker than the website can update, so if you
place an order online there is a chance that the tickets you order are not available
and your credit card will not be charged. To increase the probability that we
can fill your ticket request, phone us when you place your order and we can verify
with you on the phone whether the tickets you want are available.
can't I find the event I am looking for on your website?
If you are looking for an event that hasn't
quite gone on sale yet for an event, we may not have tickets for it just because
it is too early. Since we are a resale agency, tickets show up available for sale
on our site after an event goes on sale to the public. Another reason the event
you are looking for might not be listed is because there is no demand for it-
that is, you can buy it still from the venue or original ticket distributor.
my child get a discounted rate?
offer no discounted tickets. A child's ticket costs the same as an adult.
I purchase a gift certificate from you and in what denomination?
We offer gift certificates in any denomination,
just remember that the lower the denomination, the more money the receipient of
your gift certificate is going to have to add $$ to his/her redemption of the
gift certificate, as many of our tickets are expensive. $25 or $50 will likely
only frustrate the recipient, as most tickets cost much more than that.
about my personal information- is it secure?
personal information goes no further than our office and is not shared with a
third party for any reason. Your telephone numbers are only required so that we
can get ahold of you to confirm your order and assure that you receive the merchandise
- Your seating chart page
only lists Northern California venues and arenas. Where are the rest of the seating
Search for an event and click on
the "view tickets" button to get the page with specific tickets and
prices. In most cases there is a "view seating chart" link in the upper
right corner for that event and venue. If there is not chart, please call us and
we will attempt to obtain one for you via fax or email.