Cheaper Preferred Tickets: FAQs

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916-774-0000

Frequently Asked Questions

I like your ticket service. What am I paying for?
Preferredtickets.com is a website engaged in the re-sale of entertainment tickets to events nationwide. Tickets are priced over the face value of the ticket. Prices listed per ticket include the face value of the ticket and costs to obtain the ticket(s). Our small service fee is included at check-out of 3% of your total order. Many factors affect ticket pricing: supply and demand, seat location quality, weather, popularity of the event, and day of the week an event occurs.
What/who's tickets do you claim to be cheaper than?
We do not compete with Ticketmaster, Bass tickets, or Tickettron. We maintain that we have less markup on our tickets than most other re-sale and ticket-broker-managed websites.
In what currency are your tickets priced?
US dollars.
What payment do you accept?
Visa, Mastercard, Discover, American Express, Paypal, cash, and cashier's checks. Sorry, we cannot accept personal checks.
What about the fax authorization you require?
All orders over $1,000 require your signature for the purchase, and in most cases copies of the credit card you are using and your Driver's License are needed to complete your order. This information is stapled to your order and securely filed away and goes no further than that. This is to protect legitimate credit card holders as well as our agency.
How do you deliver the tickets?
We only use Federal Express delivery. They provide insurance that you will receive your tickets and a tracking number to monitor delivery. You can always pick the tickets up at our location in Roseville. Please note that Federal Express requires a signature for delivery and will NOT ship to a P.O. Box number.
--YOU OR SOMEONE YOU KNOW MUST BE AT THE SHIPPING ADDRESS TO SIGN FOR THE PACKAGE OR FED EX WILL NOT DELIVER IT. IF YOU HAVE A SIGNATURE RELEASE IN PLACE WITH FEDERAL EXPRESS PRIOR TO OUR DELIVERY OF YOUR TICKETS, PREFERREDTICKETS.COM IS NOT RESPONSIBLE IF THE PACKAGE IS MISPLACED, LOST, OR STOLEN FROM YOUR DOORSTEP.--
Can I use my own Federal Express account number to have tickets shipped to me?
Yes.
What is your "guaranteed" ticket policy?
Once your ticket order has been completed, that is, we confirm with you that the tickets you want are available and your ticket order has been fulfilled, we guarantee the tickets you ordered to be authentic and exact to the section and row we confirmed with you (depending on the situation, your ticket locations might differ from the original internet order, but this would be discussed with you prior to shipping) . Exact seat numbers in your row are not guaranteed; if you request isle seats, for example, we will attempt to get them for you, but there is no guarantee. If you attend an event and your tickets purchased from our agency are not honored, we provide a full refund, and in some cases upon review of the incident, send you to another event. In these rare instances, Preferredtickets.com management requires documentation and proof from the arena that there was a problem with your tickets. Do not allow the arena to take your tickets, as they are proof you didn't attend the event. Obtain a name of an official at the arena involved with the incident to provide Preferredtickets.com.
How soon will I get my tickets?
If the tickets are in hand and ready to ship to you and you place your order Monday-Friday before 2pm:
You paid $15 for Fed Ex 2-business day shipping, you will receive your tickets within 2 business days
You paid $17 for Fed Ex Standard overnight delivery, you will receive your tickets the next business day by 5pm.
You paid $20 for Fed Ex Priority next morning delivery, you will receive your tickets the next business day by 12 noon.
You paid $25 for Fed Ex Saturday Priority delivery, you will have your tickets delivered the following Saturday by 12 noon.
At the time we confirm your order, we will tell you whether the tickets will ship out immediately or if there will be a delay. Occasionally tickets are listed our site that are for sale but are not immediately in-hand and ready to ship. If the tickets are in-hand at the time of your order, then the Federal Express delivery method you paid for will apply. If they are not in-hand and ready to ship, the same Fed Ex rates still apply, your tickets just don't ship until later, sometimes just days before an event, but it is rare for there to be that much of a delay.
What is your return policy?
We discourage returns because all ticket sales are final. If your plans change once you have purchased tickets from our agency, we will try to resell the tickets you purchased, but if they don't resell they are yours. The sources we obtained your tickets from won't refund any money to us once we consummate a ticket order for you. We recommend you be sure of your plans BEFORE you purchase.
What happens if an event is canceled or postponed?
If the event is canceled, we provide a full refund, less shipping charges. If the event is POSTPONED, we provide no refunds, as the tickets purchased are still good for the new date.
Where are you located?
418 A Douglas Blvd. Roseville, CA 95678
Is my credit card and personal information secure?
Any and all information that you supply to us will be used only to establish your personal file. We do not release your personal information to a third party for any reason.
When is your office open?
Monday-Friday 9am-5pm, and weekends vary, call for approaching weekend hours, (916) 774-0000.
What forms of payment do you accept?
Visa, MasterCard, American Express, Discover, ATM card w/ Visa or MasterCard symbols, Paypal, and cash.
When can I be sure I got the tickets I purchased over the internet?
We can confirm your ticket order if you call us or when we call you/email you within 48 hours of your internet purchase. TICKETS PURCHASED THROUGH THIS WEBSITE ARE SUBJECT TO AVAILABILITY. Ticket inventory for sale through our website is listed as current and up-to-date as possible. Sometimes tickets sell quicker than the website can update, so if you place an order online there is a chance that the tickets you order are not available and your credit card will not be charged. To increase the probability that we can fill your ticket request, phone us when you place your order and we can verify with you on the phone whether the tickets you want are available.
Why can't I find the event I am looking for on your website?
If you are looking for an event that hasn't quite gone on sale yet for an event, we may not have tickets for it just because it is too early. Since we are a resale agency, tickets show up available for sale on our site after an event goes on sale to the public. Another reason the event you are looking for might not be listed is because there is no demand for it- that is, you can buy it still from the venue or original ticket distributor.
Does my child get a discounted rate?
We offer no discounted tickets. A child's ticket costs the same as an adult.
Can I purchase a gift certificate from you and in what denomination?
We offer gift certificates in any denomination, just remember that the lower the denomination, the more money the receipient of your gift certificate is going to have to add $$ to his/her redemption of the gift certificate, as many of our tickets are expensive. $25 or $50 will likely only frustrate the recipient, as most tickets cost much more than that.
What about my personal information- is it secure?
Your personal information goes no further than our office and is not shared with a third party for any reason. Your telephone numbers are only required so that we can get ahold of you to confirm your order and assure that you receive the merchandise you ordered.
Your seating chart page only lists Northern California venues and arenas. Where are the rest of the seating charts?
Search for an event and click on the "view tickets" button to get the page with specific tickets and prices. In most cases there is a "view seating chart" link in the upper right corner for that event and venue. If there is not chart, please call us and we will attempt to obtain one for you via fax or email.